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Help Desk & Call Center

Retail Convenience Store Help Desk and Call Center Solution provided by the Guardian Resource Center

Services

Empowering Convenience Stores with 24/7 Technical and Operational Support

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Help Desk Support

  • 24/7 technical assistance for fuel dispensers, POS systems, ATG and other store and facility assets

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  • Remote troubleshooting and diagnostics for many different hardware platforms

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  • Ticketing creation in our system or your service management platform to enhance efficiency and provide detailed reporting and performance metrics

Call Center Employee

Call Center Services

  • Friendly, knowledgeable agents trained in retail c-store operations

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  • Support for company owned, company operated and franchise locations with different support needs and deliverables

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  • Escalation management and issue resolution tracking

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Seamless Integration With Guardian Connect

  • Leverage the industry leading remote monitoring and service delivery platform

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  • Improve uptime with automated dispatch when a tech and a part is required

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  • Reduce overall maintenance spend with help desk and Guardian Connect support

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